IT Business Analyst-4

IT Business Analysts are responsible for discovering, synthesizing, and analyzing information from a variety of sources within an enterprise, including tools, processes, documentation, and stakeholders. The business analyst is responsible for eliciting the actual needs of stakeholders - which frequently involves investigating and clarifying their expressed desires - in order to determine underlying issues and causes.

Our course is designed for whose who have basic knowledge in this field and want to improve their knowledge, also understanding enterprise problems and goals, analyze needs and solutions, devise strategies, drive change, and facilitate stakeholder collaboration in any IT project.

Application to the program is currently not active
Start date

December 2023


4.5 months

Group size

20-25 students


Mondays from 19:00 to 22:00; Friday from 19:30 to 22:00 (online); Saturday from 10:00 to 13:00

Admission requirements

Working experience in the analytics or customer service role and soft skills

Language skills

Knowledge of English at least Intermediate level


To have a personal computer or a laptop


18 years and older

Upon the course completion you will::

Main principles of Business analysis

Requirement elicitation, analyse, and prioritaziton

Business process analysis, planning, and modelling

Foundation of Project management (Traditional, Agile)

Software testing tailored for Business Analyst

Technical knowledge (Software architecture, SQL, Database, UI/UX Design, Software Tools)


IT Business Analyst-4

Number of modules

  • Software Development Life Cycle
  • Software Development Methodologies – Water Fall, Iterative, Agile, etc.
  • What is business analysis?
  • The career path into business analysis
  • What is a Business Process
  • Critical Analysis of a Business Process
  • Business Process Mapping & Flow Charting
  • As Is – To Be Analysis For a Business Process
  • Business Process Mapping and Modelling Frameworks
  • Business Process Mapping and Modelling Software
  • Business Process Re-Engineering & Re-Design
  • Business Process Automation, Disinter mediation and Re-intermediation
  • Stakeholder Definition
  • Importance of Stakeholder ​                                                                                                                      
  • Interview with Stakeholder
  • Stakeholder Identification – Onion Diagram
  • Stakeholder Identification – Wheel
  • Stakeholder Classification – Power Influence Matrix
  • Stakeholder Engagement Techniques – Power/Influence Vs Interest
  • Stakeholder RACI Chart, its preparation through Visio
  • Stake Holder Personal
  • Stakeholder Alignment and Sponsorship
  • Managing Internal stakeholders
  • Preparing Stakeholder map through Excel
  • What is a Requirement
  • Attributes of Requirements (SMART)
  • Importance of Requirements for IT Projects
  • Functional and Non Functional Requirements
  • Overview of Requirements Engineering and Management
  • Business Process Re-Engineering & Re-Design
  • Important Requirement Process Steps : Elicitation, Analysis, Documentation,    Validation, Management
  • Requirement Software Companies - Task management systems
  • RA : The Business Analyst Tasks
  • Prioritize Requirements
  • Specify and Model Requirements
  • Define Assumption and Constraints
  • Verify Requirements
  • Validate Requirements                                                                                                                      
  • BR document
  • Scope document
  • History of UML , its founding fathers and role of OMG (Object Management Group)
  • UML Diagrams –UML Structure and UML Behavior Diagrams
  • Important UML Diagrams for IT Business Analysts
  • Overview of UML Structure Diagrams
  • Class Diagrams
  • Activity Diagrams
  • Use Case Diagrams
  • Sequence Diagrams
  • Other UML Diagrams                                                                                                                               
  • Component Diagram
  • What is BPMN
  • Origin of BPMN -BPMI (Business Process Management Institute) and OMG (Object Management Group)
  • BPMN Notations
  • Types of Process Modelling – Process Maps, Models, Descriptions
  • BPMN Elements: Flow Objects, Data, Swim Lanes, Connecting Objects, Artifacts
  • Cross-functional diagram                                                                                                                          
  • Live Process monitoring through compounds
  • Plan the Business Analysis Approach
  • Plan Stakeholder Engagement
  • Plan Business Analysis Governance
  • Plan Business Analysis Information Management
  • Identify Business Analysis Performance Improvements
  • Plan Requirements Management Process
  • Manage Business Analysis Performance
  • Why collaboration is key
  • Where the roles overlap
  • Estimating and planning
  • Communication
  • Risk management
  • Scope management and change
  • Change request management
  • UX Questionnaire
  • UX Project Plan
  • Listening Tour
  • Opportunity Workshop
  • Project Brief
  • Strategy Workshop
  • Guerilla User Research
  • Proto-Personas
  • Heuristic Markup
  • Comparative Assessment
  • Design Principles
  • Sketching
  • Task Flows
  • Wireframes
  • IT Infrastructure
  • HTTP Req&Res
  • MVP (MVC)
  • CI/CD
  • Release management
  • SRE fundamentals   
  • Database concepts and the 3rd Normal Form, Primary Key, Foreign Key and Database design
  • SQL Data Definition Language Statements : Create, Alter and Drop
  • SQL Data Manipulation Language Statements : Insert, Update and Delete
  • SQL Data Query Language : Select
  • SQL DCL : Grant and Revoke
  • SQL TCL Commit, Savepoint, Rollback
  • Basic DBA concepts
  • Test Case & Test Scenario
  • White-Box Techniques
  • API Testing basics
  • API Testing using Postman&Swagger     
  • UAT  
  • Monolithic architecture
  • Microservice arcitecture
  • Microfrontend
  • Single-page application architecture
  • TOGAF introduction
  • Database design
  • Arcitecture diagramming
  • Agile Software Development – An Overview
  • Agile Manifesto and Philosophy
  • Agile Methodology
  • Agile Software Development Lifecycle
  • Scrum
  • Managing Sprint Planning, Daily SCRUM, Sprint Review & Sprint Retrospectives
  • Three Roles in Scrum : Scum Master, Product Owner and Development Team
  • Preparing Product Backlog, Sprint Burn Down Charts
  • Preparing Agile Project Charter
  • Xterme Programming, Kanban
  • Writing User Stories
  • Story Points and Estimation on SCRUM projects                                                                                  
  • A. C.
  • Communication Skills - Foundations of Communication
  • Communication Skills - The 4 building blocks (People, Message, Context, and Listening)
  • Communication Skills - Common situtations (Social settings, Meetings, Email, Explanations, Advise) 
  • Communication Skills - Challenging situtations (Pitch new ideas, Making an ask, When you are off guard, Criticism at work, Presenting up)
  • Communication Skills - Communication within Teams 
  • Communication Skills - Communicating with your Colleagues and Supervisors   
  • Leadership Skills - What is a Leader?
  • Leadership Skills - Motivation (Maslow, The management potato, Four types of people)
  • Leadership Skills - How much control should you keep? 
  • Leadership Skills - Delegating (Objections to delegating, Cushion story)
  • Leadership Skills - People (What if someone lets you down, Options for planning and doing, Deciding your grip)
  • Conflict Management Skills - Understanding each other (The four goals of conflict conversation)       
  • Conflict Management Skills - Listening in a disarming way \ Speaking so you are understood 
  • Conflict Management Skills - Negotiating and Making a Commitment
  • Requirement gathering
  • Strategy analysis
  • System design
  • Diagramming
  • Defining DoD
  • Delivery to team      
  • UX/UI Design
  • Camunda
  • BA Career Path
  • BA Certification
  • SRE&Release management
  • Agile
  • Risk management       
  • IT Audit       
  • HR Interview